Email, chat and video in the same system as your clinic.
A professional address for everyone, team chat in the portal and on the phone, video visits and video meetings. All in the same plan as the health software, with no separate tools to pay for, and one protected sign-in.
Create your account See pricingOne bill, not four
Today, on top of the health software, clinics pay separately for business email for each person, for messaging tools and for video conferencing licenses. Each comes with its own fee, its own login and its own contract for patient data.
A professional address for everyone and one at each clinic, with no charge per mailbox.
Chat
Team conversations in the portal and on the phone, without relying on an outside messaging app.
Video
Unlimited video visits and meetings with guests, with no separate video conferencing license.
All of it comes in the same plan as the health software, with one sign-in and patient data in one place: one less vendor and one less contract to manage.
Two addresses, each with its owner
Your professional address
ana.souza@aente.com.br
It is yours and follows you to every clinic where you work, from your first job to your own practice. No clinic has access to it.
One address at each clinic
ana.souza.clinicasol@aente.com.br
Created by the clinic's administrators for the people who work there. It is the address patients, labs and suppliers use to reach the clinic, and the mailbox belongs to the clinic.
Patients can have their own @aente.com.br address too. Names like dr., dra. or medico are reserved, so nobody can pose as a professional.
When someone leaves, the email stays with the clinic
At many clinics, the front desk or practice email lives in a free account an employee created. When that person leaves, the password leaves with them, and the clinic is locked out of its own email, with messages from patients and labs going unanswered. With AENTE, the organization mailbox always belongs to the clinic, and passing it to someone else takes two clicks.
- In two clicks, administrators choose who takes the mailbox: another team member or themselves. They confirm with their portal password and, when one is set up, the authenticator code.
- The mailbox never stops receiving mail and keeps all its old messages. No patient goes unanswered.
- The previous holder loses access at once: their apps and webmail are disconnected. It works on dismissal day too.
- The new holder finds the mailbox in their own Profile and creates their own app passwords. Nobody has to track down the old password.
- Both people get an email notice, and every handover is recorded: who passed it on, from whom, to whom and when.
A personal mailbox is never passed on to anyone: it stays with the professional.
Security that does not depend on remembering passwords
A hacked account sending fake messages to patients, a dangerous attachment, patient data leaking: AENTE Email was built to prevent what worries clinic administrators most.
One sign-in for everything
Webmail opens only from inside the AENTE portal, behind the portal password and the authenticator app. A stolen email password alone cannot open webmail.
Nobody chooses an email password
Each phone or computer gets its own app password, created in the portal and shown only once. No weak or reused passwords. Lost your phone? Cut off just that phone with one click, and the other devices keep working.
Every device in plain sight
Every device connected to the mailbox is listed with its last use. Staff can see exactly what has access to their mail and remove anything they do not recognize.
Alerts about suspicious access
When an app password is created, or the mailbox is used from a new network, provider or country, a security email arrives with instructions to cut off access. Within minutes, not weeks later.
Dangerous attachments blocked
Every attachment is scanned for viruses. Programs, scripts, disk images, shortcuts and Office files with macros are blocked, even inside zip files. That closes the most common way into a clinic: the fake invoice or fake lab result with a dangerous attachment.
Daily sending limits
Each mailbox has a daily sending limit. A hacked account cannot send thousands of scam messages in the clinic's name, and your mail keeps reaching its recipients.
Spam filter and real senders
Less junk in the inbox, with a separate spam folder. And each mailbox can send only from its own address, so no staff member can send email as someone else.
The clinic's administrators in control
Whoever runs the account manages the clinic's addresses in the same portal where they manage the team.
- Administrators create the organization mailbox for each team member.
- Professionals set up the mailbox in their own Profile, and no password is ever sent by email.
- Each administrator sees only the team at their own locations.
- Only people with the mailbox-management permission see these options.
- When someone leaves, administrators pass the organization mailbox to someone else in two clicks.
Team chat, inside the portal
Work conversations move out of personal apps and stay where the work happens.
In the portal, next to the schedule
Chat opens on a page of the portal itself, close to schedules and records, or in a new tab. Nothing extra to install on the computer.
On the phone too
On the phone, staff use the Element X app and sign in through the AENTE portal, with the same password and the same authenticator app.
No chat password
Chat has no password of its own: signing in to the portal signs you in to chat. Signing out of the portal also ends chat in that browser, so whoever uses the computer next never sees someone else's conversations.
Private conversations protected
Private conversations between two people are end-to-end encrypted.
On AENTE's servers
Messages stay on AENTE's own servers, closed to outside servers, not in a third-party messaging app.
Voice and video in the conversation
Call a colleague or gather the team from the conversation, on the computer or the phone.
Video for visits and meetings
Video visits for patients and meetings for staff and guests, in the same portal.
Video visits in the appointment
Each video visit has its own link, created by the portal. The patient joins from the link without a chat account, and the plan does not limit the number of video visits.
Meetings now or scheduled
Start a meeting right away or schedule one. Guests get the invitation by email with a calendar event, and a cancellation notifies everyone at once.
Waiting room
Guests wait in the waiting room until the organizer lets them in. Nobody gets in before the organizer.
Up to 10 people, up to 60 minutes
Each meeting holds up to 10 people and ends at 60 minutes, so no room stays open for nothing. Everyone turns their camera on when they want.
Frequently asked questions
Do I pay separately for email, chat or video?
No. Email, chat, video visits and meetings are in the same plan as the health software.
Can I use chat on my phone?
Yes. Install the Element X app and sign in through the AENTE portal, with the same password and the authenticator app.
How many people fit in a meeting?
Up to 10 people, for up to 60 minutes. Guests join from the link and wait in the waiting room until you let them in.
Does the patient need an account for a video visit?
No chat account is needed. The patient joins from the visit's link.
How many devices can I connect to a mailbox?
Up to 10 devices per mailbox, each with its own app password.
Does webmail stay open on the computer?
No. Webmail signs you out after 30 minutes without use.
I lost my phone. What do I do?
Sign in to the AENTE portal, open your Profile and remove the device from the list. Your other devices keep working.
Can I exchange email with people on other providers?
Yes. You send and receive email from any address, such as Gmail or Outlook.
Can I use my clinic's domain?
Today, every address uses @aente.com.br.
What happens to the clinic's mailbox when someone leaves?
It stays with the clinic. In two clicks, administrators pass it to another team member, or to themselves, and it keeps receiving mail with its full history. The person who left loses access at once.
What happens to my email if I leave the clinic?
Your personal mailbox stays yours, at any clinic. The clinic's mailbox belongs to the clinic: administrators pass it on to another team member, and you lose access to it.
Can the clinic read my email?
Your personal mailbox, never. Someone else can read the clinic's mailbox only after administrators hand it to them, and the previous holder gets an email notice.
Fewer tools, fewer bills.
Create your clinic's account and invite your team. Email, chat and video come in the plan, and administrators follow everything in the portal.